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CASE STUDIES

Fashion Website
E-Commerce

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Market Research
E-Commerce

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Fashion Blog Post
E-Commerce

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Website Copy
Localisation

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Product Descriptions
E-Commerce

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E-Learning Documents
Tech/SaaS

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Industry: E-Commerce | Fashion
Project: Festive translations for Urban Outfitters

 

Client: Urban Outfitters, Inc.

Language: English (UK) to German

Content: emails, web copy and app notifications

Urban Outfitters is an international fashion and lifestyle retailer that originated in Philadelphia and sells across the United States, Canada, Europe, the UK and the UAE. It sells a multitude of brands in physical stores as well as through its online shop and via the UO app. Urban Outfitters mainly targets young adults aged 18 to 28 who are self-expressive, trendy and sophisticated. The UO tone is fresh and friendly.

Issue

Urban Outfitters UK was in need of a German translator with copywriting skills to translate and localise emails, web copy and app notifications at short notice. The original English copy was great for spreading festive cheer, but it contained numerous puns and cultural references that only worked in the UK.

Process

To catch the attention of German trendsetters, the English copy needed to be relayed in a way that delighted and made sense to a German-speaking audience. Deadlines were extremely tight, but between the on-point organisation of the UO team and me as their translator and transcreator, we hit the mark.

Outcome

I’ve had the pleasure of working with Urban Outfitters several times now and I always enjoy the fun atmosphere and impeccable working structure. By creatively translating UO’s Christmas and New Year’s copy, I was able to make sure the brand is all et up to entice German-speaking customers over the busy festive period.

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Belinda was an absolute star and helped us out at short notice when we needed German translations at Urban Outfitters. She came in with an amazing can-do attitude and was a joy to work with. She translated emails, push notifications and web copy to an exceptional standard without any grammar mistakes and in a tone that sounded natural to our audience. We were so happy with her copy and can’t wait to work together again in the future.

 

Lizzie Griffin

Copy Editor at Urban Outfitters

 
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Industry: E-Commerce | Fashion
Project: Manchester handbag atelier tells its brand story

Client: Style in Manchester (SIM)

Language: English (UK)

Content: Fashion blog post

Style in Manchester (SIM) is a Manchester-based e-commerce handbag atelier. Its primary customers are city girls and women with a passion for fashion. The brand believes that classic is key, which is why it supports conscious consumption.

Issue

Business owner Anastasiia had the vision and stylish product ready to woo the world – but her intro piece needed some copy-editing to truly stand out to a UK readership.

Process

With a combination of keyword research, a pre-existing familiarity with the SIM brand and a mind for words, I edited SIM’s article for the Manchester online magazine Manchester Fashion Movement.

Outcome

The final article is optimised to increase qualified traffic, raise brand awareness and persuade fashion-forward readers interested in handbags that are stylish and sustainable.

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Any organisation that hires Belinda gets a wealth of professional copywriting skill, but also her special ability to empathise with brand interests. Belinda helped me turn my media interview into a well-worded content piece to build awareness for my fashion project. She proved to be highly creative, intelligent and disciplined.

 

Anastasiia Komarnytska

Founder of handbag atelier Style in Manchester

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Industry: E-Commerce | Bathroom & Heating
Project: How re-translating product descriptions

resulted in a 30% sales increase

 

Client: Limitless Digital Group Ltd.

Language: English (UK) to German

Content: Product descriptions

Limitless Digital Group are a multi-brand e-commerce retailer selling bathroom, heating and lighting products primarily targeting the B2C market segment. Their headquarters are in Burnley, England, and they distribute their products across the UK, Ireland, USA, Germany, France, Netherlands, Italy, and Spain. The Limitless Digital brand is sophisticated and aesthetically oriented. Their key demographics are first-time home buyers and interior design enthusiasts.

Issue

Limitless Digital were experiencing a dip in sales: some products within their heating range weren’t performing well in Germany. That meant re-translating old German product descriptions that hadn’t been updated in years. A simple touch-up wouldn’t have sufficed as the brand’s new tone of voice also needed to be taken into consideration.

Process

The challenge was handling high volumes of content in a relatively short time frame. I re-wrote the product descriptions and worked closely with a company-internal proofreader to ensure both linguistic quality and technical accuracy. Together we met tight deadlines and achieved consistency across this product group.

Outcome

This translation project was part of a 9-month contract with Limitless Digital Group. Following several weeks of hard work to re-create these product descriptions, the merchandising department reported an increase in sales of 30% for this particular product group. Also, the tone of voice and style better matched the rest of the website as a result.

Belinda reviewed and improved existing listings that have resulted in a 30% sales increase for this product group. Key to us is her ability to understand technical products quickly with minimal instruction and produce high-quality content with a local flavour rather than a pure literal translation from English. She hit all deadlines, and her friendly and helpful nature blended seamlessly with the existing team.

 

Richard Selby

Commercial General Manager, Limitless Digital Group

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Industry: E-Commerce | Interior Design
Project: Translating customer interviews for
large-scale market research

 

Client: tylko

Language: German to English (UK)

Content: Market research transcription

tylko is a Polish online retailer that specialises in modular shelving and also sells wardrobes and other home furniture across Europe and the UK. The tylko brand targets first-time home buyers, home décor appreciators and DIYers looking to invest in forever pieces and upgrade their flat or house. The communication style at tylko is warm and sophisticated.

Issue

As part of a large market research project, tylko interviewed customers from German-speaking regions multiple times at different stages of their online buying journey. The challenge was in translating high volumes of video interview transcripts. Unlike crafted marketing copy, the content came straight from the customers – raw and unfiltered.

Process

To cope with the high volumes of text, I used a combination of machine translation and post-editing (MTPE). After double-checking with the project managers at tylko, I then simplified the English output documents by removing superfluous filler words or interrupted sentences.

Outcome

With my translation and editing technique, I was able to provide tylko with easy-to-use customer feedback. By trimming the content in places, I helped the research team to reduce its costs. This long-term, in-depth project led to a number of customer service improvements to further strengthen the tylko brand and please its customers.

We worked with Belinda on translations for a longitudinal research study.

Precision and a fine understanding of the cultural context is key when translating qualitative research data, as it has a tremendous impact on the analysis. Belinda’s work has exceeded our expectations! Besides being truly bilingual, Belinda is also a very organized and detail-orientated individual. Additionally, her optimistic and upbeat personality makes it easy and fun working with her. We can highly recommend Belinda for any research-related translations!

Beata Pecionaityte

Market & Customer Insights Researcher

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Industry: Localisation
Project: Polishing and transcreating an English website

to target a German audience

 

Client: Andrea Murphy Translation

Language: English (UK) to German

Content: Website copy

Issue

Andrea’s website hadn’t been updated in a few years and was due for a refresh. That meant editing her English website copy and adding missing information such as a Samples page or FAQ section. The website would then need to be transcreated into German to reach her audience in German-speaking countries as well.

Andrea Murphy is an industry colleague who specialises in marketing translations and related language services from German to British English. She’s based in Belfast, Northern Ireland, and primarily serves German clients in media and sustainability tech. Her website content style is professional and informative.

Process

An initial video chat made it clear what Andrea wanted from her new website version. We broke the overall project into 4 phases: editing the English copy, adding relevant information, transcreating into German and publishing the new website version. The challenge was grouping the content in a way that made sense for the visitor and then creating German website copy that felt just as natural as the original.

Outcome

This project is still ongoing. The first few weeks were dedicated to updating the English website. Some website pages have already been translated into German. Open communication and regular updates during and after each project phase are crucial to ensure high-quality results that Andrea is happy with.

I'm really enjoying working with Belinda, she's been a blessing at a time when I badly needed a reliable and professional translator and copywriter for my website! Belinda is highly professional, organised and fun to work with! She has been patient, flexible and transparent throughout the whole process. Belinda is also truly bilingual and writes naturally in both English and German. My website is really shaping up to be something genuinely special. I can't wait to see the finished product. Thank you so much, Belinda!

 

Andrea Murphy

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Industry: Tech/SaaS
Project: How PERI staff worldwide benefitted from German headquarters'

e-learning initiative to simplify daily office tasks

 

Client: PERI GmbH

Language: German to English (US)

Content: E-learning documents

Issue

A dedicated e-learning executive at PERI’s IT department was in charge of creating company-wide tutorials. These e-learning materials then needed to be translated into English, so other PERI locations around the world could benefit from them. Doing so would allow all employees to access the same portals and programmes, helping them in their daily work with MS Office and the PERI intranet.

PERI GmbH are a manufacturer and supplier of form work and scaffolding systems based in Weißenhorn, Germany, with locations all over the world. Their IT department in Weißenhorn alone consists of over 100 employees.

Process

The e-learning executive created tutorials in German. I translated them into English, but the visuals used in these tutorials needed to be in English as well. I quickly learned how to use technical in-house software and created the same images and demo videos to incorporate into the English e-learning documents.

Outcome

At the end of this long-term project, we had built a comprehensive library of e-learning materials illustrating how to use MS Office and several intranet applications. PERI staff across 60 countries now had access and were able to learn how to speed up and facilitate their daily office tasks.

Belinda is an exceedingly self-reliant and dependable translator. She carries out any task very efficiently, quickly and in optimal quality. What's particularly noteworthy is that she also handles technical translations very well.

 

Maria-Luise Walser

IT Executive at PERI GmbH Weißenhorn, Germany

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